Order cancellation

Our customers have the right to cancel an order, under the very specific conditions below: 1.4.1 If the online order (checkout) has not been completed, you can cancel the process by pressing the back button on your browser. 1.4.2. In case the online order (checkout) has been completed, please contact a representative of our company, so that he can inform you further about the procedure that should be followed. Your order may be canceled provided that it has not already been processed by the company. The right to cancel the order does not exist beyond the above cases. All returned products are subject to thorough quality control. To avoid your own inconvenience, it is advisable to carefully check at the time of delivery of your order, the condition of the products sold and the intactness of their packaging, in order to identify any obvious defects. In the event that a defect is found during the quality control of the returned product, the company must contact the consumer to resolve the issue and reserves the right not to accept the change or return of the product in question. In case you want to return the products you bought to us, you should contact a representative of the online store to inform you of the specific physical store to which the return will be made by clicking here

The consumer has the right to withdraw without reason within 14 calendar days of receipt of the product in accordance with the law.